Privacy Policy

Our commitment to customer privacy

For Libro2Mano it is important to explain the following to you:

• We collect your data so that your shopping experience is better and with complete transparency.
• We are transparent and clear about what information we collect about you and why we do so.
• Our intention is to offer you the best possible shopping and selling experience. Therefore, when we use your personal information, we always do so in full compliance with the law.
• When you share information with us, we clarify that you can modify your privacy preferences at any time.

For more information about these matters, please consult the various sections of our privacy policy below.

What personal data do we collect?

The personal data that you typically provide to us includes:

• Your name, postal address, national identity card or tax number. Your billing address and shipping address.
• Your telephone number and email address.
• Information about the person who will receive the gift or purchased item (e.g. addresses and telephone numbers).
• Financial information, such as credit or debit card numbers and bank account details (handled securely by payment gateways).
• Content of reviews, emails, or messages you send to customer support or through our messaging platform.
• Technical information about your device: IP address, operating system, browser type, and browsing patterns.

Depending on the use of new technologies for different initiatives, we may collect different data, of which you will be duly informed.

Remember that the data you provide must be adequate and relevant. In the event that the data you provide is false, incomplete, or outdated, you will be solely responsible for any damage or inconvenience caused.

Who is the data controller responsible for processing your data?

Rafermedia S.L. is the entity responsible for collecting this information.

Postal address:

Paseo de la Castellana 115, planta 1 28046 Madrid / support@libro2mano.com
Tax Identification Number (NIF): B24963175
Commercial Registry of Madrid, Volume 32,355, Folio 210, Section 8, Sheet M-582466, 1st Inscription.

Why and for what purposes do we process your data?

We process your personal information to operate, provide, and improve Libro2Mano.com and the services we offer to our customers. These purposes include:

• Purchase and delivery of products and services: We use your personal information to accept and manage orders, deliver products and services, process payments, and communicate with you regarding orders, products, services, and promotional offers.
• Provision, troubleshooting, and improvement of Libro2Mano.com services: We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our website.
• Recommendations and personalization: We use your personal information to recommend features, products, and services that might interest you, identify your preferences, and personalize your experience with Libro2Mano.com.
• Voice, image, and camera services: When you use voice, image, or camera features, we use your voice inputs, images, videos, and other personal information to respond to your requests, provide the requested service, and improve our services.
• Compliance with legal obligations: In certain cases, we collect and use your personal information to comply with laws. For example, we collect information from sellers regarding their establishment and bank account for identity verification and other purposes.
• Communication with you: We use your personal information to communicate with you through various channels (e.g. by telephone, email, chat) regarding Libro2Mano.com.
• Advertising: We display interest-based advertisements for features, products, and services that might interest you. We do not use information that personally identifies you to display interest-based ads.
• Fraud prevention and credit risks: We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Libro2Mano.com, and others.

With which third parties do we share your personal data?

In some cases, we provide your data (only when necessary) to third parties. However, we will never sell your data to third parties. As indicated above, in certain situations we work with external service providers. Such providers may only use your data to provide the corresponding services. Therefore, they may not use such information for their own purposes or transfer it to third parties. We may share the data we collect through cookies with the parties that create such cookies. This is explained in more detail in our Cookie Policy. We may also be required by law to disclose your data to public authorities or other parties. If that is the case, we only disclose what is strictly necessary.

When necessary, the following categories of third parties may access your data:

• Postal workers, delivery couriers, and logistics companies responsible for package transit and delivery.
• Email processors and digital communication platforms.
• Financial entities, banks, and secure payment gateways handling payment transactions and refunds.
• Technology infrastructure providers: web hosting, database storage, system maintenance, and cloud services.
• Public bodies, judicial authorities, and law enforcement agencies when legally required under statutory obligations.
• Other users (buyers or sellers) solely to the extent necessary to fulfill purchase and delivery agreements.

Is My Personal Information Secure?

We design our systems and devices with your security and privacy in mind:

• We work to protect the security of your personal information during transmission by using encryption protocols and software (TLS/SSL).
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.
• It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password that is not used for other online accounts. Be sure to sign off when finished using a shared computer.

How long do we retain your personal data?

We retain your personal information to enable your continued use of Libro2Mano.com, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases and the addresses to which your orders have been shipped.

What Information Can I Access?

You can access your information, including your name, postal address, shipping addresses, payment options, profile information, account settings, and purchase history in the "My Account" section of the website.

What are your rights regarding your data?

• You can always choose not to provide personal information, although it may be necessary to make a purchase or to take advantage of many of the features of libro2mano.com services, such as the shopping cart.
• You can add or update certain information on pages such as those listed in the section Which information can I access? Normally, each time you update your details, we keep a copy of the previous version for our records.
• You have the right to access, update and modify your personal data, as well as to object to its processing. You can exercise this right by sending an email to our Customer Support Service.
• You can ask us at any time to stop sending you marketing emails simply by sending a request to our Customer Support Service. Likewise, the marketing emails we send you will indicate how to opt out of any unwanted emails.
• The "Help" feature on most browsers explains how to configure the browser so that it does not accept new cookies, how to have it notify you every time you receive a new cookie, or how to disable all cookies. In addition, you can disable or delete similar data used by browser extensions (add-ons), such as Flash Cookies, by changing the extension settings or visiting the manufacturer's website. We recommend that you leave cookies enabled, given the opportunity they offer you to take advantage of many of the essential services of libro2mano.com. For example, if you reject or block our cookies, you will not be able to add items to your shopping cart, access the checkout page or use any of the libro2mano.com products or services that require you to sign in.
• When you consent to the processing of your personal information for a specific purpose, you may revoke your consent at any time and we will stop processing your personal information for that purpose.
• Sellers can add or update certain information directly from their Seller Menu.

In addition, under applicable data protection legislation (GDPR), you have the right to access, rectify, delete, restrict, and object to the processing of your personal data, as well as the right to data portability. To exercise these rights, please contact Rafermedia S.L. at Ferrer del Río 11, 28028 Madrid, Spain, or email info@libro2mano.com. You may also lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

Information About Cookies

We use cookies, pixels, and other technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:

• Recognizing you when you sign in to use our services. This allows us to provide you with personalized product recommendations, display customized content, and offer other customized features and services.
• Keeping track of your specified preferences. This allows us to honor your likes and dislikes, such as language and currency settings. You can configure your preferences through your account.
• Keeping track of items stored in your shopping cart.
• Preventing fraudulent activity and improving security.
• Conducting research and diagnostics to improve Libro2Mano's content, products, and services.
• Keeping track of books read as well as the number of pages read.
• Reporting and measuring the performance of our services.

Cookies allow you to take advantage of some of Libro2Mano's essential features. If you block or otherwise reject our cookies, you may not be able to add items to your Shopping Cart, proceed to Checkout, or use any services that require you to sign in.

Approved third parties may also set cookies when you interact with Libro2Mano services. Such third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering content, including advertisements relevant to your interests, measuring the effectiveness of their advertisements, and providing services on behalf of Libro2Mano.

You can manage browser cookies through your browser settings. The "Help" feature on most browsers will explain how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will send cookies to your browser. However, if you do this, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.

Interest-Based Advertising

Libro2Mano is an online shop. We may work with advertisers or affiliated advertisers to show you interest-based advertising on other websites, using the information you make available to us when accessing Libro2Mano. Interest-based advertising, sometimes also referred to as personalized or targeted advertising, is generated and displayed to you based on information collected from activities such as purchasing on our websites or visiting websites that include Libro2Mano content or advertisements.

We do not provide any personal information to advertisers or to third-party websites. Such companies sometimes use technical resources to send the advertisements that appear on our websites directly to your browser. When this occurs, they automatically receive your IP address. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other tools to measure the effectiveness of their advertisements and customize their content. We do not have access to or control over the cookies or other mechanisms used by advertisers and third-party websites, and the practices of such advertisers and third-party websites regarding the processing of information are not covered by our Privacy Policy.

Currently, we utilize third-party pixels, browser extensions, and tools from advertising partners including Facebook, Google, and Criteo:

If you wish to opt out of interest-based ads on Facebook, you can adjust your preferences at: Facebook Ad Help.

If you wish to opt out of interest-based ads on Google, you can adjust your preferences at: Google Ads Support.

If you wish to opt out of interest-based ads on Criteo, you can adjust your preferences at: Criteo Privacy.

If you wish to opt out generally of interest-based advertising from third-party companies, you can visit the European Interactive Digital Advertising Alliance consumer choice page at www.youronlinechoices.eu or the Network Advertising Initiative (NAI) at optout.networkadvertising.org.

Can this privacy policy be modified?

Yes, this privacy policy may be updated. This privacy policy was last updated on May 24, 2018. We encourage you to review this policy periodically to stay informed about how we protect your personal data.